| 
  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Dokkio Sidebar (from the makers of PBworks) is a Chrome extension that eliminates the need for endless browser tabs. You can search all your online stuff without any extra effort. And Sidebar was #1 on Product Hunt! Check out what people are saying by clicking here.

View
 

MFMSO201005e01

Page history last edited by Pierre PLUYE 12 years, 2 months ago

PLEASE CITE AS:

 

Rosenberg, E. (2010). Prevalence of patient communication difficulties in urban family practice. McGill Family Medicine Studies Online, 05: e01. http://mcgill-fammedstudies-recherchemedfam.pbwiki.com/MFMSO200904e01#. Archived by WebCite® at http://www.webcitation.org/5qOQDjdYs

 

Click here to DOWNLOAD

 

Abstract

Objective

To estimate the prevalence of communication barriers (as defined by limited proficiency in the official languages (LLP) and hearing loss) in primary care in urban practice in Montreal, Canada. 

Methods

We conducted a cross-sectional survey of 579 patients (73.2% of those approached) at 6 family practice clinics and 34 physicians (45% of those approached) at one of the 6 clinics.

Results

Based on patient report, 16.9% were unable to speak English or French well enough to talk with their doctor, 14.1% had a hearing loss and 10.9% were accompanied by someone to assist in communication. Based on physician report in one clinic, 4.5% had LLP and 1.8% were accompanied by someone to interpret. The respective rates for patient report in this clinic were 10.7% and 7.5%.

Conclusion

Family physicians in Canadian cities are faced with particular challenges in communicating with approximately 14% of their patients because of impaired hearing and 17% of their patients because of their limited proficiency in either of Canada’s official languages. Moreover, physicians may be overestimating their patients’ language proficiency.

Practice Implications

Identification of these communication difficulties is a necessary first step in the process of providing effective care to these vulnerable patients

Comments (0)

You don't have permission to comment on this page.